managed services

Managed Services

It is now accepted that technology is at the core of business success. This requires investment that must be kept both operational and up-to-date. Such a task requires you to spend your time and money on ensuring you can continuously adopt technological innovation to reduce costs and improve customer service. These costs can be high and uncertain, which is clearly not acceptable in the current economic climate. What is required is a fixed cost service that delivers all your technology requirements within a defined strategy, reliably and securely. This will allow you to get on with managing your business knowing that your technology requirements are always being looked after

The Bit Minions way - 'Managed IT Support for a fixed Monthly fee'

The Bit Minions way gives you total technology support and management for a fixed monthly cost. We effectively become your IT department and work with you to ensure the return from your technology investment is maximised.

managed-services

The advantages of the Bit Minions way include:

  • Fixed and transparent costs - helps with budgeting and cost reduction
  • Increased productivity - due to reduced IT downtime
  • Proactive and preventive maintenance - improve the life cycle of assets
  • Strategic approach - ensure you keep up-to-date with technology innovation

The Bit Minions way will allow you to focus on running your business, not your technology. We will look after that for you, all for a single, fixed price.

managed services
Fully Managed IT Support Package

The Bit Minions way offers a fully managed package that combines a suite of services into a single, fixed-fee package that supports all your technology needs. This includes:

  • Managed IT support (MSP) - scalable support and solutions with remote and onsite options, access to a manned IT helpdesk and a guaranteed SLA
  • Network administration - proactive health checks, risk and security assessments all combined with IT best practices and regular impact technology reviews
  • Virtual IT manager - scheduled review meetings with dedicated manager, access to all the policies and documentation you require as well as regular reporting
  • Centralised services - hosted Microsoft Exchange and SharePoint, antivirus, backup and disaster recovery, remote monitoring and management
Silver
Responsive Service Program Network Monitoring and Reporting with Additional On-Call Support
  • Availability monitoring of your core network devices
  • Backup system monitoring
  • Virus protection monitoring
  • Internet connectivity assessment
  • Firewall availability monitoring
  • Support service at a discounted rate
  • Quarterly health reporting to review the ongoing health of your network

Further add-on services include ...

  • Mobile device support
  • Printer and imaging equipment support
  • Cloud-based storage
  • Cloud-based security
  • Project managementK
  • Consulting services
  • Professional services
Gold
Proactive Service Program Network Monitoring, Reporting and Preventative Maintenance
  • Preventative maintenance and performance monitoring of your core network devices
  • Proactive services performed monthly (on-site and remote)
  • Regular network health assessments and quarterly reports
  • Backup system monitoring
  • Virus protection monitoring
  • Email performance monitoring
  • Patch-level management
  • Desktop support

Further add-on services include ...

  • Mobile device support
  • Printer and imaging equipment support
  • Cloud-based storage
  • Cloud-based security
  • Project management
  • Consulting services
  • Professional services
Platinum
Full-Service Program Comprehensive IT for all Aspects of the Business Preventative maintenance and performance monitoring of your core network devices
  • Predictable, fixed fee cost structure
  • Regular proactive support and maintenance of the network, desktops, and devices
  • Unlimited scheduled and unscheduled network support
  • Unlimited end user support
  • Highest priority in the service queue
  • Mobility services to provision, configure, monitor, track, and secure mobile devices
  • Strategic services including CIO level consulting
  • Workflow analysis, network mapping, and documentation
  • Initial assessments and quarterly reporting
  • Asset tracking and management
  • Automated patch management
  • License management
  • Vendor management
  • MACs and minor project work
Soho
Full-Service Program Comprehensive IT for all Aspects of the Business Preventative maintenance and performance monitoring of your core network devices
  • Predictable, fixed fee cost structure
  • Regular proactive support and maintenance of the network, desktops, and devices
  • Unlimited scheduled and unscheduled network support
  • Unlimited end user support
  • Highest priority in the service queue
  • Mobility services to provision, configure, monitor, track, and secure mobile devices
  • Strategic services including CIO level consulting
  • Workflow analysis, network mapping, and documentation
  • Initial assessments and quarterly reporting
  • Asset tracking and management
  • Automated patch management
  • License management
  • Vendor management
  • MACs and minor project work