BITMINIONS: MANAGED SERVICES

Managed Services

It is now accepted that technology is at the core of business success. This requires investment that must be kept both operational and up-to-date. Such a task requires you to spend your time and money on ensuring you can continuously adopt technological innovation to reduce costs and improve customer service. These costs can be high and uncertain, which is clearly not acceptable in the current economic climate. What is required is a fixed cost service that delivers all your technology requirements within a defined strategy, reliably and securely. This will allow you to get on with managing your business knowing that your technology requirements are always being looked after

The Bit Minions way - 'Managed IT Support for a fixed Monthly fee'

The Bit Minions way gives you total technology support and management for a fixed monthly cost. We effectively become your IT department and work with you to ensure the return from your technology investment is maximised.

The advantages of the Bit Minions way include:

Fixed and transparent costs - helps with budgeting and cost reduction
Increased productivity - due to reduced IT downtime
Proactive and preventive maintenance - improve the life cycle of assets
Strategic approach - ensure you keep up-to-date with technology innovation

The Bit Minions way will allow you to focus on running your business, not your technology. We will look after that for you, all for a single, fixed price.

Fully Managed IT Support Package

The Bit Minions way offers a fully managed package that combines a suite of services into a single, fixed-fee package that supports all your technology needs. This includes:

Managed IT support (MSP) - scalable support and solutions with remote and onsite options, access to a manned IT helpdesk and a guaranteed SLA
Network administration - proactive health checks, risk and security assessments all combined with IT best practices and regular impact technology reviews
Virtual IT manager - scheduled review meetings with dedicated manager, access to all the policies and documentation you require as well as regular reporting
Centralised services - hosted Microsoft Exchange and SharePoint, antivirus, backup and disaster recovery, remote monitoring and management

Responsive Service Program Network Monitoring and Reporting with Additional On-Call Support

Availability monitoring of your core network devices
Backup system monitoring
Virus protection monitoring
Internet connectivity assessment
Firewall availability monitoring
Support service at a discounted rate
Quarterly health reporting to review the ongoing health of your network

Further add-on services include ...

Mobile device support
Printer and imaging equipment support
Cloud-based storage
Cloud-based security
Project managementK
Consulting services
Professional services

Proactive Service Program Network Monitoring, Reporting and Preventative Maintenance

Preventative maintenance and performance monitoring of your core network devices
Proactive services performed monthly (on-site and remote)
Regular network health assessments and quarterly reports
Backup system monitoring
Virus protection monitoring
Email performance monitoring
Patch-level management
Desktop support

Further add-on services include ...

Mobile device support
Printer and imaging equipment support
Cloud-based storage
Cloud-based security
Project management
Consulting services
Professional services

Full-Service Program Comprehensive IT for all Aspects of the Business Preventative maintenance and performance monitoring of your core network devices

Predictable, fixed fee cost structure
Regular proactive support and maintenance of the network, desktops, and devices
Unlimited scheduled and unscheduled network support
Unlimited end user support
Highest priority in the service queue
Mobility services to provision, configure, monitor, track, and secure mobile devices
Strategic services including CIO level consulting
Workflow analysis, network mapping, and documentation
Initial assessments and quarterly reporting
Asset tracking and management
Automated patch management
License management
Vendor management
MACs and minor project work

Full-Service Program Comprehensive IT for all Aspects of the Business Preventative maintenance and performance monitoring of your core network devices

Predictable, fixed fee cost structure
Regular proactive support and maintenance of the network, desktops, and devices
Unlimited scheduled and unscheduled network support
Unlimited end user support
Highest priority in the service queue
Mobility services to provision, configure, monitor, track, and secure mobile devices
Strategic services including CIO level consulting
Workflow analysis, network mapping, and documentation
Initial assessments and quarterly reporting
Asset tracking and management
Automated patch management
License management
Vendor management
MACs and minor project work